Privacy Policy

Visa & Immigration Services Australia is bound by and supports the National Private Principles in the Privacy Act 1998 and is committed to protecting the privacy of your personal information. The Privacy Policy explains how Visa & Immigration Services Australia manages your personal information that we collect, use and disclose and how to contact us if you have any further queries about our management of your personal information.


We collect personal information in a number of ways, including:

  • directly from you;
  • from third parties such as our related companies or from your representatives;
  • from publicly available sources of information;
  • from our own records;
  • lawful means and not in an unreasonable intrusive manner; and
  • when legally required to do so.

Any personal information you provide to Ledger Commercial & Property Lawyers will be used for those purposes, which the information was gathered for as stated and related purposes, which can be reasonably expected. When you provide Visa & Immigration Services Australia with any personal information, such as your name (or alias), e-mail address, mailing address, or telephone number, we may use the provided information to also alert you to our related information. Visa & Immigration Services Australia does not offer, or allow the selling of, any user-provided information to third parties, unless you provide your consent to us. We ensure that your personal information will not be disclosed to other State institutions and authorities except if required by law or other regulation


Visa & Immigration Services Australia uses your personal information for the purpose for which it was originally collected and in accordance with our contractual and/or statutory obligations.

We may disclose or receive personal information or documents about you to/from:

  • credit providers or credit reporting agencies for the purposes permitted under the Privacy Act;
  • law enforcement agencies to assist in the prevention of criminal activities;
  • our consultants and agents, or any company within our group for purposes that are related to providing you with a legal service, which would be reasonably expected.

Personal information may also be used to complete internal business functions, such as auditing, management reporting, research, product development and planning.

Data Quality and Security

Prior to the use and disclosure of personal information, we will take reasonable steps to make sure that the personal information it holds is accurate, complete and up-to-date.

You should advise us immediately when you become aware that any information we hold about you is incorrect or out of date. Visa & Immigration Services Australia will amend its records as soon as practical after it is advised subject to the validity of the request being confirmed.

Personal information will be managed confidentially and securely and destroyed appropriately when no longer required. Visa & Immigration Services Australia uses reasonable administrative, technical, personnel, and physical measures to:

  • safeguard personal information against loss, theft, unauthorized use, disclosure, or modification;
  • and ensure the integrity of the personal information.


Visa & Immigration Services Australia has a clear expressed policy on its management of personal information and this policy will continue to be readily available. We will take reasonable steps to let individuals know, generally, what sort of personal information it holds, for what purposes, and how it collects, uses, and discloses that information.


Visa & Immigration Services Australia will not adopt as its own identifier an identifier that has been assigned by a government agency (or by an agent of, or contractor to, a government agency acting in its capacity as agent or contractor). We will not use or disclose an identifier assigned to an individual by a government agency except where clause 2 applies


Whenever it is lawful and practicable, individuals will have the option of not identifying themselves when dealing with Visa & Immigration Services Australia.

Transfer of Personal Information outside Australia

If Visa & Immigration Services Australia transfers your personal information outside Australia, we will comply with requirements of the Privacy Act that relate to trans border data flows. Visa & Immigration Services Australia will ensure where practical that contractors, affiliated companies and related companies that need to see personal information are compliant with the Privacy Act or a legislative regime which is at least as rigorous as the Privacy Act. However, we will assure that all organisations within Australia with which it deals will be complying with the law. You can contact these third parties directly to obtain access to the personal information they hold about you.

Sensitive Information

Some personal information, which we collect, is ‘sensitive information’. Sensitive information includes: a person’s racial or ethnic origin, membership of political bodies, religion, membership of a trade union or professional or trade association, sexual preferences, criminal record and health. We may use and disclose Sensitive Information only for the purpose for which it was provided or a directly related secondary purpose or as allowed by law unless you have agreed otherwise.

Access and Correction of Your Personal Information

You have the right to access the personal information we hold about you. We will generally not charge you with a fee for access to your personal information, unless requests are considered unnecessarily numerous, extensive or otherwise vexatious. Also if you wish to have a copy of the personal information, charges that cover the administrative costs of providing the information to you might apply.

If for any reason we refuse to give you access to your personal information, we will provide you with the reasons for our decision. The circumstances in which access to personal information may be limited or denied include where giving you access:

  • would pose a serious threat to life or health of any individual or pose an unreasonable impact on the privacy of an individual;
  • would prejudice any negotiations or legal proceedings between you and us;
  • would prejudice the detection and investigation of unlawful activity; or
  • would prejudice enforcement of laws.

Security of Your Information Online

Visa & Immigration Services Australia cannot guarantee the security of information transmitted to us via the Internet, although we use our best endeavours to do so. We will not be liable in any way in relation to any breach of security during Internet transmissions of personal information, including any unintended loss, misuse or disclosure of that information. You should be aware that there are inherent risks in transmitting information across the Internet.

As is common with most internet sites, when you visit this site, a record of your visit is logged by our server. The following information is recorded for statistical purposes and is used by Visa & Immigration Services Australia to help improve the site. The following information is supplied by your browser:

  • the user’s IP address
  • the user’s operating system (for example Windows, Mac etc)
  • the user’s top level domain name (for example .com, .gov, .au, .uk etc)
  • the date and time of the visit to the site
  • the pages accessed and the documents downloaded
  • the previous site visited
  • the type of browser used.

Use of Cookies

Our website does not use cookies. We do not send any information that is stored on, or accesses information contained within your computer hard drive.

Access to the Site by Minors

This site is rated as being suitable for use by all ages. However, we recommend that the site be used by minors when accompanied by a parent or guardian.

Complaints Handling

If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, you may contact us as set out below:


Phone: 0755789129
Address: Privacy Officer
Visa & Immigration Services Australia
PO Box 336
Robina DC QLD 4226

Visa & Immigration Services Australia may, from time to time, review and update this Privacy Policy to take into account of new laws and technology and changes to our operations, so you may like to check it each time when you visit our site, or at our office at Level 1 Corporate House, 155 Varsity Parade, Varsity Lakes, Queensland 4227.

This policy is current as from 01 July 2015